Returns & Refunds Policy
Due to the perishable nature of our chocolate products, we strive for complete satisfaction and will address any issues regarding damaged or incorrect items immediately. Please contact our support team within 48 hours of delivery to initiate a claim for a replacement or store credit.
Contact Support
Email our customer care team with your order number and clear photos of the product and packaging if it arrived damaged.
Internal Review
Our chocolate quality specialists will review your claim within 24-48 hours to ensure it meets our freshness and safety standards.
Processing Resolution
Once approved, we will arrange for a fresh replacement to be shipped or issue a credit to your original payment method.
Confirmation
You will receive an automated email confirming your refund status or a new tracking number for your replacement chocolate box.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing